Join the Team at Durham Family Dental

Durham Family Dental Staff with patient

At Durham Family Dental, we’re committed to creating a positive and inclusive work environment where everyone has the opportunity to thrive. As an equal-opportunity employer, we believe in fairness, transparency, and offering a rewarding career path for all our staff.

Why Work with Us?

  • Competitive Pay
    We offer a competitive starting rate alongside transparent pay scales, so you always understand your earning potential and opportunities for progression.

  • Career Development
    We provide post-qualification opportunities for dental nurses, along with an in-house CPD programme to support your ongoing professional development.

  • Performance Bonuses
    We value your hard work and offer monthly performance bonuses as recognition of your contributions.

  • Flexible Hours
    We understand the importance of work-life balance and do our best to offer flexible working hours that suit your lifestyle.

  • Fun Staff Events
    Enjoy our annual staff events and parties, where we come together to celebrate our team’s achievements and have fun.

  • Career Growth Opportunities
    At DFD, we provide excellent opportunities for growth within the company, whether you’re looking to expand your skills or take on new responsibilities.

  • Reward for Service
    We reward your loyalty with increased pay based on your length of service, showing our appreciation for your ongoing commitment to the team.

Durham Family Dental Clinic

Jobs

We are always looking for new team members to join our wonderful, growing team.
Please send your CV and a short cover letter to jill@durhamfamilydental.co.uk

Patient Experience Lead

Be part of something exceptional

Are you a confident, motivated dental nurse who takes pride in delivering an exceptional patient experience? Do you enjoy leading from the front, creating calm, organised environments, and being part of a team that strives for excellence?

If so… we’d love to meet you.

At Durham Family Dental, we are a modern, forward-thinking practice focused on delivering high-quality, life-changing dentistry in a refined and professional setting.

From implants and Invisalign to smile makeovers, oral surgery and therapy-led care — everything we do is centred around precision, quality, and patient experience.

We’re now looking for a Patient Experience Lead — someone who will take ownership of the patient journey, support and elevate the team, and help us continue raising standards

  • This is a key role within the practice, combining leadership, organisation, and clinical support. You will shape the patient journey from first contact through to treatment completion.

    • Oversee and support the front-of-house team

    • Ensure a seamless, professional, and welcoming patient journey

    • Continuously improving systems and processes

    • Take full ownership of the practice diary

    • Balance efficiency with high-quality care

    • Ensure smooth patient flow throughout the day

    • Manage enquiries and follow-ups professionally

    • Build strong patient relationships

    • Guide patients clearly through their journey

    • Support consultations and treatment planning

    • Clearly present options and fees

    • Support trainee TCOs

    • Provide chairside assistance

    • Maintain HTM 01-05 infection control standards

    • Ensure patient comfort and safety

    • Work in line with GDC and CQC standards

    • Support audits and governance

    • Maintain accurate documentation

More Info

  • Location: Low Fell, Gateshead

  • Salary: Competitive (based on experience) £25,593.75 per annum

  • Hours: 31.25 hours, flexible for the right candidate

Why Join Us?

  • A high-quality, well-run environment focused on exceptional standards

  • Exposure to advanced dentistry including implants and smile transformations

  • A modern, digital practice with streamlined systems

  • A collaborative and professional team

  • Opportunities to grow and develop your career

What We’re Looking For

  • GDC-registered Dental Nurse

  • Experience in patient-facing or TCO role

  • Confident communicator

  • Highly organised and detail-focused

  • Leadership experience or ambition

  • Commitment to high-quality patient care

What We Offer you

  • Competitive salary

  • CPD and development opportunities

  • GDC registration & indemnity covered

  • Modern working environment

  • Career Progression Opportunities

Send your CV and a short cover letter to
jill@durhamfamilydental.co.uk

Apply

Be part of a practice where quality, attention to detail, and patient experience truly matter.