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Appointment cancellation policy

It is the aim of Durham Family Dental to provide quality dental care to our patients on schedule and to use clinical time effectively. To achieve this aim, we have an appointment cancellation policy.

Whilst we appreciate their maybe occasional unavoidable situations that warrant last minute changes, we have recently had a large spike of missed appointments.

If your appointment time becomes inconvenient for you, we are always happy to change this with 48 hours’ notice. This allows us to schedule in a patient who may be in urgent need of our care.

Failed appointments can sometimes interfere with dental treatment and create scheduling problems for all our patients.

We will strive to accommodate the appointment needs of our patients and make every effort to provide emergency dental care where needed at short notice.

Failure to provide us with 48 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no-show fee. This fee will equate to £60 per half an hour of clinical time lost.

It is understandable that sometimes cancellations cannot be helped due to emergencies, and we will take all valid circumstances into account.

Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient and all patients will be informed of fees associated with late cancellations or failed attendance at their appointment reminders.


We thank you for your support and understanding. We hope this will allow us to improve our level of customer care.


If you have any questions or concerns regarding the practice policy, please do not hesitate to contact us on 0191 487 6263 or email

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